Monday, July 23, 2007

Housecleaning Review - Sweeping Beauty Cleaning Services

One last service provider review...

If you have a need for cleaning services, I have a solid recommendation for you! Sweeping Beauties has been servicing my house for the last few months and we could not be happier. My house is fairly busy, 4 kids + their friends, 2 cats, dog, etc and as such we require help. "SBCS" comes in weekly and helps us regain order. I love Monday evenings - it's so nice to relax in a clean house (even it only stays that way for one night)... :)

Seriously, these ladies are the best, they are growing and competition is fierce, but they will prevail because of their work ethic, pride in ownership and level of customer service. Prices are great and service is excellent, if you have a need for house cleaning services (recurring, move-in/move-out or otherwise) you should contact them!

There are a lot of imitations out there, but these ladies are the best. They take pride in themselves, the people they hire, their work and their clients!
We love them!

Contact "Sweeping Beauty Cleaning Services"
http://www.sweepingbeautycleaningservices.com/
(813) 961-3627 Office
(813) 900-1983 24 Hour Line

Friday, July 20, 2007

Buccaneer Fencing - Atrocious Customer Service and Business Practices

Final post for the day....

In April of 2007 I contracted Buccaneer Fencing to help me with my fence project. Several thousand dollars and several weeks later it was completed. I was fairly happy with the process. A couple of misunderstandings along the way, but all seemed to be fine.

Fast Forward to July 2007. During the pool building process I had to remove a section of my fence so I began the attempts to contact Buccaneer Fencing for a quote to replace the sections and for some warranty work on my gate latches.... it took 6 weeks of emailing, faxing, web forms and phone calls/voicemails to get any response. When I did get a response I was told by Buccaneer Fence that they are refusing me service. Their refusal to provide me service effectively negates the warranty on the fence - where else can I go to get service on a fence they built??? I offered about a dozens time to settle the issue amicably but in the end they still refused me service (and an adequate explanation).

I recently escalated by complaining through the BBB - and soon I will take my issue to the county consumer affairs division and anyone else that will listen (State?, Lawyer?, Local Media?). Does anyone know a better course of action to take? In the end I just wanted my fence fixed with the same material/look as the rest of the fence and my warranty issue fixed. Instead if I got a response at all it was one laced with libel and negative attitude.

In my opinion this is not a way to treat a customer that spend over 7K and was willing to spend more money.... I'm looking for any ideas for recourse that you all may know about and to warn you to avoid the same situation with this company.

Any Ideas?

Action Lawn Care - Awesome Results

On the topics of service providers I also wanted to post my experience with another provider.

I can't even begin to describe how happy I have been with Action Lawn Care. Rob is a perfectionist and it shows in every detail. He came in and basically overhauled my entire yard in 1 day.

Next Steps: Continued yard service (of course) and we working together with his partner on an entirely new landscaping plan for my home using digital imaging, architecture software and common sense to devise the best possible plan for my home!

Pros:
1. Follow through - he makes a committment and sticks with it!
2. Results - absolutely amazing - I'm Thrilled!
3. I love the convenience of online payments (paypal or CC).

Cons:
1. none - I recommend him without hesitation. Let him know I sent you!

Action Lawn Care
Robert Pierson (727 815 3322) owner/operator.
www.actionlawnandlandscaping.com
action_lawncare@msn.com

Anthony and Sylvan Pools - GREAT EXPERIENCE!

I wanted to spend a moment and provide my feedback about my recent experience putting in my pool and screen room. This was a huge investment for our family so we really dug in and did our homework. I contracted Anthony and Sylvan based on the recommendation of a few neighbors and as a result of our analysis on other organizations. I was very hesistant about going with some of the smaller providers, they all seemed to be running low on supplies and extending projects into 3-6+ month endeavors. I wanted to swim this summer not in the winter :).

It turns out to be (at this point) a great decision to go with A&S. Anthony and Sylvan has been absolutely wonderful during the build and now with post-build process. Excavation to Pool having water in less than 6 weeks! NO HEADACHES!!!!

I wasn't thrilled with the sales process, but a phone call resolved that issue right away.
Based on my experiences I would highly recommend them (at least in this area).

I'll revise this post with more details later, but I wanted to put out a good word about A&S!